Shipping Policy

While Leahs Den takes every care in packaging our products for shipping, no responsibility can be taken for stolen, lost or damaged goods after shipment has completed.

Leahs Den endeavours to post all items within 5-14 days, however this may be longer for custom orders. Please contact us prior to ordering if you have questions or concerns regarding lead time on products.

Leahs Den accept no responsibility for incorrect or misspelled shipping addresses entered by the customer upon order, please ensure that your shipping details are correct before proceeding. If you have made an error, please contact us and we can confirm the amendment for you via email.

Our 100% Money Back Guarantee

If you are unsatisfied with our product simply return the order within 30 days of the original purchase date to obtain a full refund including your postage. Notification by email is required, please note that if you are returning multiple bags, all other bags must still be sealed. All items must be in working order.

Transaction Currency

All transactions are processed in AUD.

Consumer Data Policy

Leah’s Den is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders/the order placed relating to you, provide you with our monthly newsletter (if applicable) and to personalise your experience with us. Please see our Privacy Policy for more information.

Customer Service Policy

Leah’s Den l is committed to providing consumers with excellent customer service. We are always interested in hearing feedback from our customers. We enjoy hearing both positive and negative (constructive) feedback about any aspect of your Leah’s Den  service. We are constantly on the lookout for new ways to improve our products and services, and we highly value your feedback. If you would like to send us feedback, please email info@leahs-den.net.

Restrictions imposed by the destination country

Every country has a specific list of articles which are prohibited or restricted. For details on each country, refer to the Australia Post International Post Guide.

Security Capabilities and Policy for Transmission of Payment Card Details

(Information supplied by e-commerce gateway provider. i.e. Westpac Banking Corporation ABN 33 007 457 141). For credit card transactions, your information is secured by using 256 bit Secure Sockets Layer (SSL) technology, which encrypts information you input.

Leah’s Den Discount Codes

Leah’s Den discount codes and promo codes are available throughout the year. Our discount codes are usually part of a specific promotion and will be communicated over Facebook, Twitter and newsletters. Follow us on these channels to be the first to receive Leah’s Den discount codes.